Refund Policy

1. Test Before You Buy (Recommended)

To ensure that testline iptv meets your expectations regarding channel selection, video bitrate, and device compatibility, we strongly recommend requesting our free 24-hour IPTV Testline before purchasing any extended subscription. Testing in advance allows you to verify performance on your local internet connection risk-free.

2. 24-Hour Technical Resolution Guarantee

If you purchase a paid subscription and encounter technical difficulties that prevent you from streaming:

• Contact our 24/7 technical support team on WhatsApp immediately. Our specialists will assist you in configuring your player application, updating stream codecs, or switching server CDN routes.
• If our technical team is unable to deliver a functional streaming connection to your supported device within 24 hours of your initial purchase, you are entitled to a full refund.

3. Non-Refundable Conditions

Refunds cannot be granted under the following circumstances:

• Local internet bandwidth constraints, ISP-level routing throttling, or unstable Wi-Fi reception below our stated technical thresholds (minimum 25 Mbps recommended for 4K).
• Account suspension caused by deliberate violation of our single-device policy (attempting simultaneous streams across multiple screens).
• Purchases where more than 24 hours have elapsed since delivery and the service has been actively utilized.
• Personal device incompatibilities with unverified third-party hardware where a test was not requested prior to order.

4. How to Request Assistance or a Refund

To submit a refund inquiry, contact our support team on WhatsApp. Please provide your line username or order reference along with a brief explanation of the technical issue encountered. All legitimate inquiries are evaluated and answered within 5 minutes, 24/7.